On Friday I placed on order on the GAME website for a digital version of 'Football Manager 2012'. It said it takes up to 24 hours but as soon as payment clears, I can have it. After 24 hours passed I presumed it wasn't coming and emailed them to cancel this order (I'm aware nobody will have read that email yet and the customer service phones are not open at weekends) as the website is overly complicated with it comes to cancelling and I couldn't do it myself .
I went on to order it elsewhere and received it straight away. Now nearly 48 hours later GAME have emailed me with the games downloader and activation code. But it's a little late now.
As I contacted them BEFORE it was sent and it was delivered to me AFTER the time frame they suggested, and I've obviously not downloaded their game or used their activation code, am I going to be eligible for a refund? Because I just know they're going to be awkward with me on this one.
I went on to order it elsewhere and received it straight away. Now nearly 48 hours later GAME have emailed me with the games downloader and activation code. But it's a little late now.
As I contacted them BEFORE it was sent and it was delivered to me AFTER the time frame they suggested, and I've obviously not downloaded their game or used their activation code, am I going to be eligible for a refund? Because I just know they're going to be awkward with me on this one.