We're paying $500 for new delivery, but they won't even take them off the truck,...

[Confused]

...is that normal? We're remodeling and ordered a dozen new windows with we will install ourselves. The window company is charging us 0 for delivery, but that only includes pulling the truck up to our house. I feel like they should at least take them off the truck, if not also carry them into the garage/storage space if it's accessible. Am I crazy/getting ripped off. Is it normal for window companies to work this way? I mean, they won't even take them off the truck...?

[AdamD]

sounds like you age getting hosed