Hi! For a few months now I've had a problem with my internet.
I have Comcast as my provider, and I have a Motorola Surfboard Modem.
The problem is, my internet will be out when I get home. I unplug the modem, plug it back in, and the send light continuously blinks unless I unscrew the chord and unplug the yellow one and put them both back in.
Everything gets up and running and the internet works. However, the modem restarts itself. It's done this within a minute of me "fixing" it, and the internet will not work unless I manually unplug everything and replug.
I'm not sure how to fix this problem, of my modem constantly rebooting.
Here's some info:
UpstreamValue
Channel ID7
Frequency23600000 Hz
Power53.4 dBmV
DownstreamValue
Frequency597000000 Hz
Signal To Noise Ratio38.6 dB
Power Level-0.8 dBmV
and the logs that repeat themselves in this pattern:
1970-01-01 00:00:066-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:01:206-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:01:203-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
I have not called anyone out yet to look at the modem/logs.
Any suggestions or fixes?
I have Comcast as my provider, and I have a Motorola Surfboard Modem.
The problem is, my internet will be out when I get home. I unplug the modem, plug it back in, and the send light continuously blinks unless I unscrew the chord and unplug the yellow one and put them both back in.
Everything gets up and running and the internet works. However, the modem restarts itself. It's done this within a minute of me "fixing" it, and the internet will not work unless I manually unplug everything and replug.
I'm not sure how to fix this problem, of my modem constantly rebooting.
Here's some info:
UpstreamValue
Channel ID7
Frequency23600000 Hz
Power53.4 dBmV
DownstreamValue
Frequency597000000 Hz
Signal To Noise Ratio38.6 dB
Power Level-0.8 dBmV
and the logs that repeat themselves in this pattern:
1970-01-01 00:00:066-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:01:206-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:01:203-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
I have not called anyone out yet to look at the modem/logs.
Any suggestions or fixes?