I tried this and it did not work!!!!!!!!!!!
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I tried this and it did not work!!!!!!!!!!!
Hey everyone, I've had my phone since last december. It used to shut off all the time and I thought it was because it was in my front pocket and i would accidentally press against something and it would turn off. Only in the past few months has it gotten to the point of unbearable because not only does it turn off in the middle of texts, it will also turn off in the middle of calls or even when I'm not doing anything at all (been late for class twice because I rely on the cell phone alarm.) I called verizon and they told me it's probably a memory issue so I erased all my photos and texts and it still continues. Can someone help me fix this without having to get a new phone.
Thanks
Thanks so much for posting. Mine was doing this, so I tried what you suggested and we'll see!
Mine has been shutting off frequently over the last several weeks. I just discovered today that it is b/c the battery moves in its spot. If I press down even lightly on the battery compartment, the battery itself moves just a fraction of an inch, which somehow disconnects the battery. I am going to take it in to the store to see what can be done.
Same problem as everyone else. This is the first day I've been having this problem and it turned off more than 5 times already. I'm really upset with this because I got this phone in Summer 08. I don't have that 1 year warranty and I don't really want to pay for a new phone that could have the same problem in a year. I really like this phone but with this problem, it sucks. Any ideas or suggestions?
My phone does the same thing. My phone will just shut itself off right in the middle of a text message or even if it is just sitting in my pocket or sitting on my desk. It's so annoying. I went to the Verizon store and they said that they could install a free update and then the problem would be fixed after that. Problem is, it's been about a two weeks since I got the update and i'm almost certain it does it more often now. It was fine for the first day after I got the update but it just went totally downhill from there.
I would go and get a new phone but my contract doesn't expire for another 5 months.
Help?
I read everyones problem and the one solution listed, it sounds like one person said they tried the battery loose tightening it as a solution, batteries are sensative when you get your phone to be on correctly hold the battery as tight as you can and try usng the phone, i rember taping one phone a dropped several times in place, if everyone responsed back i bet everyone of us dropped are phone at least one time and it loosed the battery, if you get a new envy 2 from the store and brand new it still turns off then i agree phone sucks email me if anyone wants to work together to figure this out [email protected]
A Verizon rep told me it's either the battery issue or it's an issue when Verizon recycles its network. Either way he upgraded me to the ENV3
i know this thread is kinda old, but I just wanted to say that the method the guy mentioned on page one worked perfectly for me. My phones not cutting off at all now..
With your battery still in your phone, push down on the bottom of the battery. If you can feel it pushing farther in, and then coming back out slightly as you let off pressure, than this means the battery isn't getting enough contact with the gold prongs. Using the business card method he mentioned earlier, it forces the battery farther onto the golden prongs and doesn't have any "play" left between the battery and the back of the phone.. Hope this helped.
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