I hate ATT even though I have them in residential and wireless but those customer service representatives do not want to make the research or anything!!!!! I've been routed to 10 different individuals and nobody can resolve the issue they all give me different information. If they don't know how to do their F)*@*)@#)* job then they should find something else to do. I am going to also file a complaint with them.

Were you able to file a complaint yourself??