Thread: How do I access T-Mobile Live Chat?

I always get samantha she takes ages to reply to my question -.-"

I got Nathan, and he actually helped me

i fink yeh, THAT YOU CANT FINS THEM BECAUSE THEY CLOSE EARLY, WHAT TIME WERE YOU SEARCHING FOR THEM. TRYING SEARCING IN THE MORNING

them people really arent very helpfull at all:|!!

I GOT SOPHIE AND STELLA, STELLA TAKES LONG TO ANSWER.

When i spoke to Stella she was very helpful and so very friendly! xxx

Oline customer care at its best. Read this for a laugh
You are about to be connected to a new connection sales advisor for T-Mobile UK. Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing T-Mobile account. If you have a query of this nature please contact customer services on 0845 412 5000 or 150 from a T-Mobile handset..

You are now connected with Maisy.

Maisy: Hi there, my name is Maisy. I am part of the dedicated T-Mobile Online Sales Team. How can I help you with your new order?

Maisy: Hi Adam, how are you?

Adam: hi there sorry if i go quiet for a while im typing between cals at work

Maisy: No worries

Maisy: Thank you for expressing interest in T-mobile!!! May I ask you few questions to get you the best deal?

Adam: what im looking to do i find out why my last 2 bills havnt been paid as i set up a DD and also why i havnt been informed that it wasnt paid for over a month

Maisy: I am sorry to hear that

Maisy: I will give you link

Maisy: Adam, please clcik here

Maisy: Did that link open for you?

Maisy: We have Specialists which handle different requirement for different customers

Adam: yes that opend fine but im looking to actualy talk to someone about this and that bought up a FAQ whcih cant help me

Adam: i know why my bill is so high and that it hasnt been paid what i need to know is why my DD was cancelled

Maisy: Adam, I request you to contact customer service agent on 150 or 0845 412 5000 from any T-mobile number. They will surely help you with the best way forward.

Maisy: As notified by the system before entering the chat that we are unable to help you with exisiting customer queries or upgrades as we do not have access to your account details.request you to call on 150 or 0845 412 5000

Maisy: I hope you understand

Adam: is there an online chat for cust service as i cannot phone, im at work the same hours the are all week and i need this sortign

Maisy: we have a chat option for existing customers - all you need to do is login on your T-mobile account

Adam: ok im logged in but cannot find anything other than a closed down chat for american cust service could you point me in the right direction please

Maisy: I request you to contact customer service agent on 150 or 0845 412 5000 from any T-mobile number.

Adam: .......... what part of i cant was hard for you to grasp may i ask?

Maisy: As a member of the Sales Team, I’m unable to deal with your query as I don’t have access to your account to check

Adam: i know

Adam: can you point me to the chat for cust servie

Adam: thats all i am asking as i cannot find it

Adam: throne alive can it be this hard?

Maisy: You need to login to your accpunt

Maisy: My T-Mobile is a free online account manager that lets you:

Maisy: Manage your account

Adam: i have and still cannot find it, where about in the my account is the chat access? this conversation would be over now if you had told me the first time

Maisy: View detailed billing information

Maisy: As notified by the system before entering the chat that we are unable to help you with exisiting customer queries or upgrades as we do not have access to your account details.request you to call on 150 or 0845 412 5000

Maisy: I hope you understand

Adam: are you for real?

Maisy: Thank you!

Adam: do you even read what im typing?

Maisy: Yes, I am

Adam: I CANT!

Adam: where

Adam: is

Adam: the

Adam: online

Adam: chat

Adam: for

Adam: customer

Adam: service

Maisy: This chat option is for new customers

Adam: >.<

Adam: i know

Maisy: Its mentioned before enterignthe chat

Adam: answer my question and ill fuck off its that simple

Maisy: We will not tolerate the use of inappropriate language. I am required to terminate our chat session immediately.

Thank you for chatting with us.

annoying

lmfao at the chat with Maisy