Last month Sprint took $150 out of my bank without permission. I called Sprint and they apologised and said I wasn't signed up for any reoccurring payments and they said it would not happen again however, they did not refund my money. This month, the same thing happened. They took out $145 from my account without permission again. Once again, they aplogised but said I would have to call my bank and my bank would have to stop the transaction. My bank said that they have to wait for 5 days and then I can dispute it. I'm tired of disputing this every month. Isn't this like stealing when they do not have permission? I've had 2 people from Sprint tell me I do not have reoccurring payment set up.
Sprint is the one taking out the money. My bank said the only way they can stop this is if I cancel my bank card but then it will stop my money from being refunded. Im thinking of changing both cell phones and banks.
Ive been a Sprint customer almost 2 years and I always pay my bill in person. I used my debit card 1 time to pay my cell phone bill( when we evacuated for the hurricane) and now since they have a card on file with me, they take money from my account. Its a big deal when you didn't authorize the transaction
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