S
Someone Who Knows
Guest
BUYING A PHONE FROM ANOTHER CARRIER...
Do you have an unlocked CDMA phone that is not from TELUS Mobility?
TELUS Mobility will NOT allow for the addition of any foreign (non-Telus) ESN regardless if the phone is unlocked or not! In short, you CAN NOT use non-Telus phones on TELUS Mobility's network.
RINGTONES...
Telus phone software does NOT allow any customer-loaded tones to actually work as ringtones! You can put them on your phone but they will not work. There are software modifications for most phones to over-ride this but you may make your phone totally unusable if you don't know EXACTLY what you're doing. Warranty will NOT cover this. If you want a new tone then you have to buy it from Telus.
RETURNS/EXCHANGES...
You can return a defective phone for up to 30 days and they will give you a new one. Your phone is not defective just because you picked the wrong color or model. Think before you buy!
WARRANTY/REPAIR...
One year from the date of purchase. It will not cover software 'hacks' that went wrong or water damage. Scratches and scrapes are also not covered. They can fix some non-warranty items but you will pay full price for the parts and labor plus shipping costs.
Do you have an unlocked CDMA phone that is not from TELUS Mobility?
TELUS Mobility will NOT allow for the addition of any foreign (non-Telus) ESN regardless if the phone is unlocked or not! In short, you CAN NOT use non-Telus phones on TELUS Mobility's network.
RINGTONES...
Telus phone software does NOT allow any customer-loaded tones to actually work as ringtones! You can put them on your phone but they will not work. There are software modifications for most phones to over-ride this but you may make your phone totally unusable if you don't know EXACTLY what you're doing. Warranty will NOT cover this. If you want a new tone then you have to buy it from Telus.
RETURNS/EXCHANGES...
You can return a defective phone for up to 30 days and they will give you a new one. Your phone is not defective just because you picked the wrong color or model. Think before you buy!
WARRANTY/REPAIR...
One year from the date of purchase. It will not cover software 'hacks' that went wrong or water damage. Scratches and scrapes are also not covered. They can fix some non-warranty items but you will pay full price for the parts and labor plus shipping costs.