It fell down and now when you open it, the communicator screen becomes white time-endlessly. I hear sounds when I press any of the keys but nothing can be seen on screen. However, when I remove the battery and insert it again and open the communicator, I see the normal Nokia welcoming picture of hand shaking for some few seconds and then the screen goes back to being white.

Secondly, on the phone side, I am able to make calls but cannot access my phone book, messages or even activate the infra red.

I sent it to a phone shop but they cannot solve the problem. Please help, for I need especially my contacts retrived.