My fridge and freezer contents are ruined, as it was a hot day, including expensive medication for my cat which needs to be kept at a stable temperature.

I have just phoned EDF energy who supply the power in South London and they say that they only deal with compensation for periods of over 18 hours and I dont qualify for this.

They also say that they do not compensate for food loss as that 'is covered under home contents insurance'.

Well for one, I dont have contents insurance and two, if I did, why should I lose my no claims bonus just because of them?

What else can I do to get my costs reinbursed?