1) IS spending in most organizations is controlled by:
A) specific business functions.
B) marketing.
C) human resources.
D) accounting.

2) Systems analysis and design involves:
A) designing.
B) building.
C) maintenance.
D) All of the above.

3) The programmers' discipline of common methods and techniques is called:
A) systems analysis.
B) software engineering.
C) transforming information systems.
D) systems development.

4) The key to IT project success is:
A) everyone involved with the project performing their jobs.
B) programmers understanding the requirements.
C) users understanding what they want.
D) a close and mutually respectful working relationship between the users and the analysts.

5) SDLC is short for:
A) systems development learning cycle.
B) systems deployment learning cycle.
C) systems development life cycle.
D) systems deployment life cycle.

6) The five phases of the SDLC in order from first to last are:
A) planning and selection, analysis, design, implementation and maintenance.
B) analysis, planning and selection, design, implementation and maintenance.
C) planning and selection, design, analysis, implementation and maintenance.
D) analysis, design, planning and selection, implementation and maintenance.

7) Projects identified by top management tend to have a:
A) strategic organizational focus.
B) financial focus.
C) production focus.
D) diverse focus.

8) The four types of system maintenance referenced in the book are:
A) developmental, corrective, perfective and preventative.
B) corrective, adaptive, perfective and preventative.
C) developmental, corrective, adaptive and preventative.
D) developmental, adaptive, perfective and preventative.

9) The steps and procedures which transform raw data inputs into new or modified information are/is the:
A) processing operation.
B) processing and logic operations.
C) database management system.
D) files.

10) The elements that must be designed when building a system include:
A) forms, reports and databases.
B) interfaces and dialogues.
C) processing and logic.
D) All of the above.

11) Enterprise systems can help companies find innovative ways to conduct business, which lead to several advantages. These advantages do NOT include:
A) an increase in the accuracy of on-time shipments.
B) a decrease in the number of anticipated surprises.
C) tremendous inefficiencies within an organization.
D) an increase in customer satisfaction.

12) Externally focused systems coordinate business activities with:
A) customers.
B) suppliers.
C) business partners.
D) All of the above.

13) In most organizations, each department implements applications to assist it with its daily business activities, and as a result, these applications tend to be:
A) similar in each department.
B) infrastructure-specific.
C) run on the same platforms.
D) externally focused.

14) The process of conversion transfers information stored on legacy systems to a new, integrated computer platform, which typically comes in the form of:
A) Enterprise Resource Planning.
B) Supply Chain Management.
C) Customer Relationship Management.
D) Total Quality Management.

15) Altering the way in which business processes are conducted is known as:
A) Business Process Management.
B) Supply Chain Management.
C) Customer Relationship Management.
D) Enterprise Resource Planning.

16) Data warehouses are databases that store information:
A) related to a specific department.
B) required for a specific business activity.
C) related to the various business activities of an organization.
D) that is outdated.

17) Among the most prevailing issues facing management when selecting an ERP application are:

A) control.
B) business requirements.
C) best practices.
D) All of the above.

18) A successful CRM strategy must include:
A) policy and business process changes.
B) customer service changes.
C) employee training changes.
D) All of the above.

19) An Enterprise Marketing Management system provides a comprehensive view of the:
A) competitors.
B) industry trends.
C) environmental factors.
D) All of the above.

20) Another term for an electronic marketplace is:
A) trading exchange.
B) trading floor.
C) electronic exchange.
D) multimedia marketplace.

21) The primary reason that enterprise system implementations fail is believed to be a direct result of lack of ________ management support.
A) top-level
B) managerial level
C) organizational level
D) operational level

22) The digital divide in the United States is:
A) growing rapidly.
B) growing slowly.
C) shrinking slowly.
D) shrinking rapidly.

23) When one describes the issues and standards of conduct associated with the use of information systems, one is discussing:
A) computer ethics.
B) computer crime.
C) computer civil