Hi, I just got a new samsung tv and my remote that came with doesn't appear to work properly. The power button, source button and volume and channel will work but the rest do not. The tv I got was a display model so they had to box it up. did they maybe give me the wrong remote because looking threw my tv manual they show a picture of a remote that has a few more buttons than mine. I have switched out the battery's but that didn't work. any idea what wrong or is there anyway to reprogram the remote?
if it helps the model number is AK59-00104R

Also the arrows buttoins will only work when scrolling threw the source menu but not other menu's that I activate threw a button on the tv