when i connect my mp3 to my computer, it will recognize it for 10 seconds then all of the sudden its gone. i look in the device manager and it has a yellow exclamation mark by it and the status has "This device cannot start. (Code 10)". i tried updating and it wil do the same thing. i installed sms before i even plugged it in. i think its the computer since it works fine on my mom's laptop. any help appreciated