I have been having issues regarding weird figures on my tuition statement and I have contacted and wrote to the director of the financial services department of my school, but my phone voicemail messages and letters were left ignored. I spoke to several clerks of the department, but they couldn't help me further and each time I get transfered to people who supposedly can help me, I kept getting voicemail. I am very eager to rectify this in person, but I don't feel that I will be able to get further with the financial services department, so I would like to take this matter to the next level (higher authority). I am not sure what should be the next level, would that be the dean? If it is what kind of dean? There are several of them. Does anyone have any suggestion on how to go about this to resolve it right on the spot so I don't continue to get bounce around to different people? Thank you.