I live in a flat in London which I have rented through an estate agent 2 years ago.

Our heater in living room doesn't work and I let the agent know to fix it 3 months ago.

Each week I call them and they say we haven't found the LandLord to authorize buying a new heater which costs about 350 pounds.

It's been over 3 months since I let them know but still no progress...

It's very frustrating and our home is very cold...


I bought an electric heater for myself last month which eats lots of power (2000w).

What can I do to the agency? Who should I complain to when they don't fix nor replace our heater?