I had a bad experience at one of America's most popular restaurants. I asked the waiter to bring the manager over and after a 15 minute wait he finally came over to talk to us. He was rude and and acted like he was doing us a favor to even talk to us. I got no where with him.

Anyway I went to the website for the chain and submitted a complaint over the Internet and also sent them an email. Two weeks have passed and I have not heard anything yet. Shouldn't I get at least a form letter or a gift certificate?

What are your experiences with complaining to the front office and do you get a gift certificate or coupon?