Thread: Do you think customers should be banned from services for for complaining too much?

I was reading the story about the cruise ship incident where a couple was banned for life from Royal Caribean cruise lines from complaining too much. I know a lot of people use complaints to get freebees or just to wreak havoc for the sake of it. If a customer just cannot be satisfied and still continues to complain or make claims against a company, do you think they should be banned?

Here is the link to the story: http://blogs.usatoday.com/cruiselog/2008/05/report-royal-ca.html?csp=34?se=yahoorefer