what do u do? Im filling out an application and the questions askedÖ

A customer complains that he was short changed by you by u receiving only 13 cents changed from a $2.00 instead of 31 cents. What do u do?

Ok thatís 18 cent not a big deal
How would I answer that?

To tell u the truth I would just give it 2 him but im filling out an application and I donít think a manager would like me giving away his money
How would u answer that question?