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I've tried both, and had infinitely better results with Match.com.
The problem with eHarmony is their "guided communication" process, when it's mixed with their business model. When you're a paying customer, and want to communicate with someone who's "checking their matches for free," the other person has to decide if they want to cough up a bunch of money to answer a handful of prefabricated questions that you sent them. The response rate is therefore very low.
Even if you get to the point where you're communicating with a paying customer, you have to go through several back-and-forth volleys of canned questions before you actually get to send a note to your match.
By this time, you're down to nothing. So eHarmony compensates by flooding you with "flexible matches." These are people who usually live far, far away and have nothing whatsoever in common with you.
I was with eHarmony for three months, and never met anyone face to face. With Match.com, I was dating frequently (and enjoyably!) within days. Good luck!
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