allison p

I had a technician come out to upgrade my service from basic cable (around 30 channels) to standard cable (around 75 channels). The technician told me that I was already able to get those 75 or so channels. He did a channel search on my TV and all the sudden I had standard cable. I called comcast and they verified that I was still getting charged only for basic cable. Today, a couple weeks later, another technician came out (I forgot to cancel the appointment), and he said he was supposed to upgrade our service to standard, but the trap/filter had already been removed. I called comcast a few minutes ago and they said my service had been upgraded to standard today. I am very mad. So now, I am getting charged an extra $40 a month for something that i've been getting for the past few weeks. Did the first technician remove the trap and decide to not call it in? I am confused. I told them to come back out and change it back to basic, but will I still have all the channels I have now if I do a channel search again? Thanks in advance.

Unregistered

generally to remove the cable traps you need a special tool that only catv cable tv technicians or contractors have access too. you can search the web or g**gle it. a quick search turned up this, the tool is called a
terminator tool or comcast trap remover
here is a picture of the tool you need to remove it
https://www.newelectronx.com/join-em...eaction=browse

sorry heres a better link, scroll through the pictures and see if this is what you need.

Locking Terminator Tool Gilbert GTT-4 / GTT-7 CATV Security, Terminator Tools, n-usa-a Digital Signage Player GPS Portable Cable CATV Satellite Tool http://www.newelectronx.com/

Locking Terminator Tool: Cable Pro GTT-7, GTT-4 or Ripleys LTT-7, LTT-4