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Bell Direct Car Insurance...?
...anyone else had bad experience from them at all?? In January I had a car accident (which wasn't my fault) and had to lay out £750 excess to get my car fixed. It wasn’t until April that I received a letter from them saying I will have to share responsibility for the accident, but they bill not accept any liability without advising me first. I have tried countless times to call the claims dept (which is 5p a minute) to chase them up but can never get through. Oh and surprise surprise, I have called their sales dept someone picks up straight away!! I sent an email today to a generic email address at Bell Direct basically asking them to hurry up and make a decision because I feel it that it is very unfair that I have such a sum of money tied up, and if not I shall be pursuing this case further at the small claims court. Has anyone ever done this before??
Thanks
Alex
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