I ordered it online, and when it arrived it had pen markings inside (behind where I would put the battery) and when I activated the phone it had a message from Verizon Wireless from July 6th, but I placed the order for the phone on September 3rd. Was I sent a used one? I called and complained and they told me to bring it back to the store so that I wouldnt be without a phone... I went to Verizon today and they gave me a new phone (I saw her take it out of the new box and everything) but the same message was in the new phone with a date from back in July also.. Is this unnormal?!