The screen on my blackberry bold is cracked. I have insurance on it, i pay like 5$ a month or so. What should i do? Go to the store and tell them that the screen is cracked or tell them i lost it and get another one. If i show them that the screen is cracked will they give me a new one or will i have to get a refurbished phone? And what about if i tell them that i lost the phone do i get a new one?