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I have had the same thing happening. take the bat. out and clean the points on it and see if that helps. if they get dirty they wont make contact. dust and body oils can get under it yet. give this a try. if that don't work, take it into the store and have them flash it and update the software, this my take 30 to 60 min to do. if that don't work ask for another phone. they will give you the same model of phone. but after you have gone thru 3 of them you can get another model. i have had to do this in the past with a phone i had problems with.. I have also heard that it could be 2nd party ringtones you have got for free. I for one don't beleave this. they just want you to have to pay for your ringtones so they make money. i'd try to clean the bat. first if that don't then go to the other steps..
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