- Admin
- #1
With online ordering increasing, so is the number of returns retailers have to cope with. Dealing with returns is an expensive part of doing business, especially for online purchases. It's the reason why the number of retailers charging return fees has risen, according to retail technology company Narvar. In an interview with Yahoo Finance Live, Narvar Founder and CEO Amit Sharma explains how returns could reshape the future of online retail. Sharma thinks there are a couple of things that could happen. One is "more balanced return policies," where perhaps VIP or loyalty-program shoppers may get return-related perks that regular shoppers don't. Another prediction from Sharma is that retailers will make exchanges easier so that they don't lose out on the purchase altogether. Watch the video above to hear how Sharma thinks AI could impact the returns process. For more expert insight and the latest market action, click here to watch this full episode of Yahoo Finance Live.